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Join our family

Duchy Homes is always seeking to welcome exceptional talent to our award-winning family. Join us in one of the rewarding vacancies below and be part of our exciting growth journey to share in our pride at delivering superior homes.

If you do not see a vacancy listed that fits your skills, please contact us via careers@duchyhomes.co.uk with your CV to register your interest in working with us to build a fantastic career.

Salary:
Competitive
Reports to:
Divisional Head of Sales
Job Ref:
WM/SE/SH/230119
Job Purpose

Duchy Homes is an established builder of fine homes in the North of England and due to our successes, a new region has been established in the West Midlands. Our first developments are in production and will be released this spring. The intention is to build on the strong foundations of customer service excellence and the highest quality of construction.

Your role is to take responsibility for the day-to-day sales functions on any given development and be the principal Duchy Homes contact for our customers. You will be responsible for securing the sale of homes and managing the customer journey in accordance with company standards, procedures and targets.

Benefits
  • Competitive basic salary
  • Commission payments plus company bonus
  • 25 days holiday, plus statutory in-lieu

Key Responsibilities

The Role
  • Achieving agreed sales targets
  • Responsibility for the customer journey from reservation to legal completion
  • Taking ownership of the development in all aspects of internal and external presentation
  • Updating and maintaining the CRM database to ensure efficient and effective lead management
  • Ensuring all reports and administrative functions are completed in a timely manner
  • Building and maintaining relationships with key service providers, such as solicitors and IFAs
  • Compiling monthly market and competitor reports to support the sales strategy
  • Building and maintaining excellent working relationships with the site teams
  • Safeguarding customer health and safety
  • Maintaining high professional standards at all times
The Person
  • Ensuring every Duchy Homes customer experiences first class customer service
  • Self-motivated and high-performing
  • Sales experience in a customer-facing role is essential
  • Possesses exceptional customer service skills
  • Computer literacy in Word, Excel and Outlook
  • Full driving licence and car ownership is essential
  • Weekend and public holiday work required

Working Relationships:

Effective working relationships are an essential part of daily working life.

The post holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

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Salary:
Competitive
Reports to:
Managing Director
Job Ref:
NW/CM/NW
Job Purpose

To facilitate the continued growth of the North West Division of Duchy Homes, a Construction Manager is required to manage and drive the Developments whilst maintaining the highest qualities. Based from the Daresbury office, these current and immediate future sites are in the Cheshire area.

To take responsibility for an identified area of operation within the Division and to manage the relevant Construction Team to provide a quality product efficiently, safely and professionally; within set budgets and agreed timescales and delivering high standards of customer service.

Responsible for Site Managers/Assistant Site Managers/Trainee Site Assistants/Site Personnel you will also liaise with other Departments, particularly Sales on a regular basis, in order to review and comment on a range of construction issues from potential sites through to existing developments.

Key Responsibilities

Project Planning:

  • In conjunction with the Managing Director, agree direction of build and locations for compounds and storage.
  • Identify critical path issues such as services and put plans in place to meet key dates.
  • Identify in advance a schedule of information required to meet the build programme and circulate as necessary.

 

Build Programme:

  • In conjunction with the Managing Director, produce build programmes and monitor and review in conjunction with Site Managers to ensure adherence to programmes.
  • Liaise with the Commercial Department on the appointment of suitable sub-contractors and suppliers to ensure adequate resources and expertise to achieve required quality within agreed timescales.
  • Liaise with the relevant Sales team to ensure up-to-date understanding of Sales Exchange and Completion targets in the area in order to ensure the Build Programme optimises revenue generated for each development.
  • Ensure all staff on site are aware of site duration, the first expected income and the prelim allowance on each development.
  • Identify any issues affecting programme delivery within the area and resolve to meet the required timescales.
  • Monitor level of work in progress and materials on site working closely with site surveyor.
  • Monitor and inspect developments regularly to ensure that all quality control procedures are being adhered to and that the highest standards of build are being achieved and reflected in good NHBC Audit results.
  • Visit each site at least weekly.
  • Ensure full awareness of site budget and monthly valuations carried out on each development.
  • Ensure full awareness of what each sub-contractor has priced against each Trade Specification.
  • Meet each sub-contractor at a pre-let stage together with Site Surveyor to establish that all items of work are covered within the tender price.
  • Liaise with the Commercial team to ensure site and build costs are being controlled within budget. Attend Cost Value Comparison meetings as required to review costs and take necessary action to rectify variances.
  • Review all extra over costs and variation orders to minimise cost whilst ensuring programme and quality is achieved

 

Staff & Customer Service:

  • Ensure the right quantity and calibre of staff are recruited; and in accordance with company policy and procedures.
  • Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs.
  • Ensure the Area Team runs in accordance with Company Policies and Procedures.
  • To ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate.
  • Assist in recruitment of site management and weekly staff and ensure new starter’s Induction Plans are reviewed and completed within laid down timescales.
  • Liaise with Managing Director and Human Resources on all employment issues.
  • Recognise and encourage excellent performance.
  • Ensure fully aware of each month’s customer survey results and discuss with the relevant site teams picking

up on any trends, both positive and negative

 

Site & Health & Safety:

  • Before a site commences, prepare a layout of the new development showing traffic management plans, security of the site and protection of the public.
  • Comply with responsibilities as laid down in the Group’s Health, Safety & Environment Policy in order to ensure a safe working environment for employed, sub-contractors and members of the public.
  • Ensure compliance with the same, throughout the department.
  • Carry out monthly inspections of each site plus quarterly inspections with Regional Health and Safety Manager.
  • Review specific training needs with the Health & Safety Manager and ensure appropriate training throughout the Area Team.
  • Responsible for implementing the Group’s waste management policy across all developments within the specified regional area.
  • Ensure full understanding of Policy and Procedures both pre and post legal completion.
  • Monitor and continually review the quality being produced to ensure that at all stages of construction the highest standards are being achieved.

 

Meetings:

  • Attend weekly Build and Sales meeting as required and keep the management team fully informed of site issues and progress and assist in closing down issues and providing support.
  • Attend CVC meetings as required.
  • Attend Build/Technical meetings as required.
  • Attend regular meetings with the Sales Managers including joint visits of all show homes and marketing suite areas.

Essential Skills, Knowledge, Qualifications & Experience:

  • Experience of meeting NHBC standards
  • Experience of working within established build programs.
  • Broad understanding of all trades and have a thorough knowledge of the construction process
  • Assertive to ensure delivery of targets by on-site team and trades/labour.
  • Ability to prioritise tasks to meet changing business needs.
  • A member of the Chartered Institute of Builders and/or qualified to NVQ level in Construction Management or a time served tradesman with considerable experience of the full range of construction trades.
  • In depth knowledge of all aspects of the construction trade and the relevant legislative requirements e.g. Health and Safety, NHBC requirements and Building Regulations.
  • Good knowledge, understanding and experience of dealing with all issues relating to Customer Service
  • Excellent organisation and communication skills
  • Computer literate.

Working Relationships:

Effective working relationships are an essential part of daily working life, in your role you will be expected to interact with the following Stakeholders on a regular basis.

The focus in this role is both internal and external and includes:

Internal: MD, Project Manager, Technical Manager, Engineering Manager, Regional Buyer, Site Managers, Assistant Site Managers, Sales Managers, Group office colleagues

External: Sub-contractors, suppliers, NHBC, Local Authority Building Control, HSE and Purchasers

These are illustrative duties and the post holder will be expected to become involved in a range of work to enable the department to respond effectively to the requirements of the Company.

Apply Now