This is usually due to a build-up of hair and soap. Try to clear the blockage by removing any hair etc. If the problem persists you could try using a liquid drain unblocker. Please note these may cause damage to certain materials, so always read the manufacturer's instructions before use.
If more than one fitting is affected and they are in different rooms, this may mean there is an issue with the outside drainage. If the development is still under construction, please contact the Customer Service Department. If the development is complete, you will need to contact a drain specialist to address the problem.
Washbasins, baths and showers – Regular clearance of any hair traps that are present or installing a hair traps where there are none may help.
Toilets – The only item that should be flushed down a toilet is toilet tissue. Never try to dispose of nappies, sanitary products, cotton wool or any type of wet wipe even if they state that they are flushable.
Kitchen sinks – Waste food should be scraped from plates before washing. Cooking grease should be poured into a container and placed in a bin, it should never be poured down the sink. Coffee grounds should also be disposed of in a bin.
Glass can contain bubbles or fine scratches that can be seen up-close. This is normal and is due to the manufacturing process.
Glass should be viewed at a distance of no less than 2 metres from the inside of the room in natural daylight, or 3 metres for toughened, laminated or coated glass.
During the drying-out period (which can last up to two years) your home will be more susceptible to condensation, which can cause staining and even mould. You should keep trickle vents open at all times (including winter), open windows as often as possible, use extractor fans where provided and avoid drying washing inside or on radiators.
Any condensation that does form should be wiped up to prevent damage occurring.
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