Complaints Procedure | Duchy Homes

Step 1

Customer Care department

Our local teams are empowered to resolve most of your enquiries and so your first point of contact should be with the Customer Service department.

Email: customerservice@duchyhomes.co.uk
Phone: 0113 539 7966

Step 2

Head of Customer Care

If you are still not satisfied then you should ask for your complaint to be referred to the Head of Customer Care.

Step 3

Director

We hope that your query has been resolved at this stage, but if not, we will will escalate this further to the relevant Director relating to your complaint.

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