Your Sales Executive will keep in regular contact throughout the process, updating you on build progress and answering any questions. We’ll keep you informed on your home’s expected completion date and promptly communicate any changes to help you plan your move.
We’re not just building a Duchy home, we’re building your home. Depending on the build stage, you can personalise it to your taste, from kitchen styles to tile colours and upgrades like luxury carpets and worktops. Your Sales Executive will guide you and arrange a time to choose your options.
We understand that buying your new home is an exciting time and so you will be invited at key stages of your purchase to visit us on-site to keep in touch with the magic of your growing new home.
After contracts are exchanged and your home passes NHBC Quality Assurance, you’ll be invited to a home demonstration. Our Site Manager will show you how everything works so you feel confident. It’s an exciting milestone as you prepare to move in.
This is the moment you have been waiting for! Once solicitors have confirmed that monies have cleared, we will formally handover your keys, take meter readings and complete any moving-day checks with you. You can expect a clean, warm, inviting home that is completely ready for you on handover day.
We’ll visit 24 hours after handover to help you settle in. Your Site Manager will then return at 7 and 28 days, giving you the chance to raise any issues or ask questions once you’ve started using your new home.
At Duchy Homes, service and satisfaction are our priority. You’ll have a two-year Customer Care package with a dedicated team on hand to help. For added peace of mind, your home also includes a 10-year NHBC warranty covering structural defects.
